Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to deliver exceptional client experiences in a fast-paced environment. Full training provided—just bring your positive attitude and eagerness to learn. Enjoy competitive pay, benefits, and growth opportunities in Virginia Beach's premier support hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic service issues using our proprietary support systems
- Document interactions accurately in CRM databases
- Collaborate with senior team members to escalate complex cases
- Participate in daily training sessions to develop product knowledge
- Maintain organized digital and physical records
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent required
- No prior experience necessary—comprehensive training provided
- Strong verbal communication skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a team environment
- Reliable internet access for remote work components
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening