Job Description
Join our dynamic team at TechSupport Inc. as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to launch their careers in our fast-paced tech support environment. Enjoy comprehensive training, competitive benefits, and a collaborative workplace in the heart of San Jose's tech hub. Immediate openings available for candidates eager to grow professionally while making a real impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions using CRM systems for accurate tracking
- Collaborate with technical teams to resolve complex issues
- Maintain detailed records of customer feedback and concerns
- Adhere to company protocols and service standards
- Continuously improve product knowledge through training modules
- Support cross-functional projects during peak demand periods
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Basic computer proficiency and typing ability
- Strong problem-solving aptitude
- Ability to work flexible shifts including weekends
- Positive attitude with customer-first mindset
- Valid California ID or driver's license