Job Description
Join our dynamic team immediately! Louisville Tech Solutions is hiring passionate Entry Level Customer Service Representatives to kickstart their careers in Louisville, KY. No experience neededâwe provide comprehensive training and a supportive environment for growth.
As a key member of our client success team, you'll be the first point of contact for our valued customers. This role offers immediate start date, competitive benefits, and opportunities for advancement into specialized tech or leadership tracks. We're seeking energetic individuals with excellent communication skills and a desire to thrive in a fast-paced setting.
Why join us?
- Immediate hire with paid training
- Health/dental/vision benefits after 30 days
- Tuition reimbursement program
- Modern downtown office with flexible scheduling
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using our CRM system
- Collaborate with technical teams to escalate complex problems
- Maintain accurate customer records and documentation
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product training sessions
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- No prior experience requiredâtraining provided
- Valid US work authorization
- Pass background check and drug screen