Job Description
Start your career today with no experience required! Apex Support Solutions is urgently hiring Entry-Level Customer Service Representatives in Atlanta, GA. We provide comprehensive paid training and a supportive environment for motivated individuals ready to grow professionally.
What We Offer:
- Competitive starting pay with performance-based raises
- Comprehensive 4-week paid training program
- Health benefits, PTO, and retirement plans
- Clear career advancement path to team lead/supervisor
- Modern downtown Atlanta office with flexible scheduling
If you're a proactive communicator with a passion for helping others, apply now to join our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve billing, technical, and service-related issues
- Document interactions using Salesforce CRM software
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Collaborate with tech and billing teams for complex cases
- Participate in quarterly product knowledge workshops
- Maintain 100% compliance with data security protocols
Qualifications
- No experience required – training provided
- High school diploma or equivalent (GED accepted)
- Proficient in Microsoft Office Suite (Outlook, Excel)
- Type 35+ WPM with 95% accuracy
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution skills
- Reliable transportation to downtown Atlanta office
- Flexible availability for evening/weekend shifts