Job Description
Join Coastal Solutions Group's dynamic team as an Entry-Level Customer Service Associate in sunny Long Beach! We're seeking motivated individuals ready to launch their careers in a supportive, growth-oriented environment. No experience necessary – we provide comprehensive training to help you thrive in this immediate opening. Enjoy competitive pay, benefits package, and the opportunity to build foundational skills in customer relationship management. Located in the vibrant heart of Long Beach, our office offers easy access to public transportation and a collaborative culture.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Update customer records in CRM systems
- Collaborate with support teams to resolve complex issues
- Document interactions and maintain detailed case notes
- Contribute to process improvement initiatives
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Problem-solving aptitude and patience
- Ability to work flexible hours including weekends
- Positive attitude and team player mentality
- Willingness to learn new technologies quickly
- Valid California ID and reliable transportation