Job Description
Ready to kickstart your career? CityConnect Solutions is hiring immediately for Entry-Level Customer Service Associates in Oklahoma City! No experience is required – we provide comprehensive paid training and a supportive team environment. If you're passionate about helping people and eager to learn, this is your golden opportunity. Enjoy competitive pay, full benefits, and a clear path for growth within our award-winning organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve basic account issues and escalate complex cases to senior specialists
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through daily stand-ups
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Basic computer literacy and typing ability (25+ WPM)
- Positive attitude with willingness to learn new systems
- Reliable internet access for remote work flexibility
- Ability to work rotating shifts including evenings/weekends
- No prior experience required – training provided!
- Valid government-issued ID for background check