Job Description
Are you ready to accelerate your career? Nexus Logistics Group is currently hiring a Customer Support Specialist to join our dynamic team in Memphis, TN. We are looking for motivated individuals who want to make an impact and are eager to start immediately.
As a vital link between our clients and our operations, you will ensure that our services meet the highest standards of excellence. If you are a problem-solver with a passion for customer satisfaction, we want to hear from you today.
Key Highlights of this Role:
- Immediate Start: Onboarding process begins within 48 hours.
- Comprehensive Benefits: Health, dental, and vision insurance included.
- Modern Environment: Work in a state-of-the-art facility in the heart of Memphis.
Responsibilities
- Resolve customer inquiries and complaints via phone, email, and chat with a focus on rapid response times.
- Assist clients with technical troubleshooting and account management issues.
- Document all interactions accurately in the CRM system to ensure seamless follow-up.
- Collaborate with the logistics team to resolve complex shipping and service issues.
- Identify trends in customer feedback and suggest process improvements to management.
Qualifications
- Minimum of 2 years of experience in customer support or a related field.
- Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Exceptional verbal and written communication skills.
- Ability to multi-task in a fast-paced, high-pressure environment.
- High school diploma or equivalent required; Bachelor’s degree preferred.