Job Description
We are looking for ambitious individuals to join our growing team in Fresno, CA. As a Customer Support Specialist, you will be the first point of contact for our valued clients. We offer a dynamic work environment, comprehensive training, and clear pathways for career advancement. No prior experience is required; we are looking for attitude and eagerness to learn.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Full benefits package (Medical, Dental, Vision).
- Paid training and mentorship programs.
- Flexible scheduling options.
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with technical issues and product troubleshooting.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the sales and technical teams to resolve complex account issues.
- Maintain a high level of product knowledge to provide accurate solutions.
- Identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer literacy and typing skills.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection (if remote/ hybrid).
- Must be authorized to work in the United States.