Job Description
Join our dynamic team at Oakland Connect Solutions as an immediate-hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. This is your chance to launch your career in a fast-paced environment with competitive pay and growth opportunities. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Identify and escalate complex issues to senior staff
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including weekends
- Quick learner with attention to detail
- Valid US work authorization required