Job Description
Join Coastal Solutions Group's dynamic team in Virginia Beach! We're seeking a passionate Customer Service Specialist to deliver exceptional client experiences. This immediate opening offers competitive compensation, comprehensive benefits, and a supportive work environment. Help us maintain our reputation as Virginia's premier service provider while advancing your career in a growth-oriented company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with sales team to upsell relevant services
- Maintain 95% customer satisfaction score
- Train on new products/services quarterly
- Participate in team performance improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years customer service experience
- Proficiency in Zendesk/Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays as needed
- Passion for helping customers achieve success