Job Description
Join our award-winning team at NexGen Solutions and become the face of our brand! We're urgently seeking passionate Customer Service Specialists to deliver exceptional experiences from our Memphis headquarters. This isn't just a job—it's your launchpad into a thriving career with industry-leading benefits and growth opportunities.
What We Offer:
- Competitive hourly pay starting at $18.00
- Comprehensive health/dental/vision insurance
- 401(k) with 6% company match
- Tuition reimbursement program
- Flexible remote/hybrid options
Be part of a culture that celebrates innovation and employee success. Apply now and start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account updates using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and achieve monthly sales targets
- Document interactions and maintain accurate customer records
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced, high-volume setting
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including weekends