Job Description
Urgent Hiring Event - Start Immediately! Southwest Solutions Group is seeking motivated Customer Service Specialists to join our dynamic team in Albuquerque. This is a high-impact role offering competitive compensation and immediate start date. If you thrive in fast-paced environments and excel at client relations, apply today!
We offer comprehensive benefits, including health insurance, paid time off, and career advancement opportunities. Our modern downtown office features collaborative workspaces and flexible scheduling options.
Responsibilities
- Handle 50+ inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Process transactions and maintain accurate client records
- Collaborate with sales and support teams to ensure seamless service delivery
- Meet/exceed performance metrics including call quality and resolution times
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Strong communication and conflict resolution skills
- High school diploma or equivalent (college degree a plus)
- Ability to work flexible shifts including weekends
- Basic typing speed of 40+ WPM
- Valid New Mexico driver's license (if field visits required)