Job Description
Are you looking for a job in New York that starts immediately? NYC Prime Solutions is currently hiring passionate individuals to join our growing team as a Customer Service Representative. We offer competitive pay, comprehensive training, and a supportive environment. No prior experience is required—we provide full on-the-job training to set you up for success.
As a member of our team, you will be the face of our brand, helping our clients resolve their inquiries and ensuring a positive experience. This is an excellent opportunity for those seeking stability and career growth in the heart of New York City.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with patience and empathy.
- Process orders, returns, and exchanges accurately using our internal CRM systems.
- Document customer interactions and feedback in our database.
- Collaborate with the sales and support team to improve overall service quality.
- Assist in training new hires on company policies and procedures.
Qualifications
- High school diploma or GED equivalent is preferred.
- Strong verbal communication skills and a friendly demeanor.
- Basic computer proficiency and typing speed.
- Ability to work flexible hours, including weekends and evenings.
- Reliable internet connection if working remotely (hybrid option available).
- Willingness to learn and adapt to new software tools.