Job Description
Are you looking for a new career opportunity in Cleveland, OH? NexGen Retail Group is currently hiring Customer Service Representatives for immediate openings. We value talent and attitude over experience, making this the perfect role for recent graduates or those looking to switch careers.
Join a dynamic team where you will be the face of our brand, ensuring every customer leaves satisfied. We offer competitive pay, comprehensive benefits, and a clear path for advancement.
Responsibilities
- Greet and welcome customers as they enter the store with a friendly and professional demeanor.
- Answer incoming phone calls and emails to address customer inquiries and provide accurate information.
- Process sales transactions accurately and efficiently using our point-of-sale system.
- Assist in maintaining a clean, organized, and visually appealing store environment.
- Resolve customer complaints and issues in a calm, professional manner to ensure retention.
- Collaborate with team members to achieve daily sales targets and operational goals.
Qualifications
- No prior experience is necessary; we provide full training.
- High school diploma or GED equivalent.
- Strong verbal communication skills and a positive attitude.
- Ability to stand for extended periods and lift up to 25 lbs.
- Basic computer literacy and familiarity with smartphones.
- Reliable transportation and a history of punctuality.