Job Description
Are you ready to kickstart your career without any prior experience? Horizon Call Center is expanding our team in Orlando, FL, and we are looking for motivated individuals to join us immediately. We value attitude over experience and are committed to providing comprehensive training to help you succeed.
Join a fast-paced, supportive environment where your growth matters. We offer competitive pay, flexible scheduling, and a clear path for advancement.
Responsibilities
- Communicate effectively with customers via phone, email, and live chat to resolve inquiries.
- Identify customer needs and provide accurate information regarding our products and services.
- Handle customer complaints and escalate complex issues to management when necessary.
- Document all interactions and transactions accurately in our CRM system.
- Collaborate with team members to achieve daily and weekly performance goals.
- Participate in ongoing training sessions to improve product knowledge and soft skills.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Strong interpersonal and communication skills.
- Basic computer literacy and typing proficiency.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Reliable internet connection (if applicable for remote roles).