Job Description
We are Hiring Immediately! Join a dynamic team at Apex Logistics Solutions and start this week. We are seeking a dedicated Customer Service Representative to manage high-volume client inquiries and ensure seamless logistics operations. If you thrive in a fast-paced environment and want a role where your impact is immediate, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin contributing from Day 1.
- Competitive Pay: $18.00 - $25.00 per hour based on experience.
- Modern Environment: State-of-the-art facilities in the heart of El Paso.
- Advancement Opportunities: Clear career paths for high performers.
Your Role:
As a Customer Service Representative, you will be the primary point of contact for our valued clients, handling complex logistics requests and resolving issues with speed and accuracy.
Responsibilities
- Manage a high volume of incoming and outgoing calls and emails regarding shipment status and account inquiries.
- Resolve customer complaints and escalations efficiently to maintain high satisfaction scores.
- Enter and verify data in our logistics management system (WMS) with 100% accuracy.
- Coordinate with warehouse and shipping departments to ensure timely delivery of goods.
- Process returns, refunds, and adjust orders as necessary.
- Proactively communicate with clients to anticipate needs and provide updates on their shipments.
- Assist in training new hires and documenting standard operating procedures.
Qualifications
- High School Diploma or GED required; Associate's degree or equivalent experience preferred.
- Minimum of 1-2 years of experience in customer service or logistics/supply chain.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to multi-task, prioritize tasks, and work under tight deadlines.
- Bilingual (Spanish) is a major plus for this location.
- Must be available to work flexible hours, including occasional overtime.