Job Description
Join Our Team Immediately in Cleveland! NexCare Solutions is seeking passionate Customer Service Representatives to join our dynamic healthcare support team. This urgent opening offers immediate start dates for qualified candidates ready to make a difference in patients' lives. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with career growth opportunities.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve patient inquiries regarding insurance coverage and claims
- Update and maintain accurate electronic health records
- Collaborate with healthcare providers to ensure seamless service
- Meet daily performance metrics for call volume and resolution time
- Adhere to HIPAA compliance standards at all times
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Basic computer proficiency with MS Office suite
- Ability to work flexible shifts including weekends
- Healthcare industry knowledge preferred
- Pass background check and drug screening