Job Description
Join our dynamic team in Charlotte and enjoy the security of weekly pay with immediate hiring! We're seeking motivated Customer Service Representatives to deliver exceptional client experiences in a fast-paced environment. This role offers flexible scheduling and rapid onboarding, perfect for those needing quick income. Our supportive culture provides comprehensive training and clear growth paths. No experience necessary – we invest in your success!
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve billing and account issues with first-call resolution focus
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams for complex escalations
- Meet weekly performance metrics (CSAT, AHT)
- Participate in ongoing product training sessions
- Support weekend coverage on rotating schedule
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication in English
- Ability to work 20-30 hours/week with flexible availability
- Basic knowledge of Microsoft Office Suite
- Positive attitude with problem-solving mindset
- Reliable transportation to our Charlotte office
- Background check and drug screen required