Job Description
We are seeking a highly skilled Weekend Technical Support Specialist to join our dynamic team in Washington, DC. This is an immediate hire opportunity for a reliable professional who excels in a fast-paced environment. You will be responsible for ensuring our infrastructure remains robust and our users are supported during critical off-hours.
Join us and enjoy the flexibility of a weekend schedule while earning a competitive salary. We offer a comprehensive benefits package and a collaborative work culture.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware and software issues on weekends.
- Perform routine maintenance, updates, and security patches for servers and workstations.
- Monitor system performance and respond to critical alerts to ensure 99.9% uptime.
- Assist remote and on-site users with password resets, account access, and application configuration.
- Document all technical issues and resolutions in the knowledge base for continuous improvement.
- Collaborate with the week-day IT team to escalate complex issues and hand over system status.
- Conduct security audits and physical IT asset inventory checks on-site.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- Minimum of 2 years of experience in IT support or a helpdesk environment.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols, VPNs, and cloud services (AWS/Azure preferred).
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical staff.
- Must be available to work weekends (Saturday and Sunday) with flexibility for overtime if required.
- Valid driver’s license and clean driving record for occasional on-site travel.