Job Description
Are you seeking a flexible weekend role with immediate availability? Nexus Solutions Inc. is looking for a proactive Weekend Technical Support Specialist to join our team in Seattle, WA. We are a rapidly growing tech company committed to providing top-tier support to our clients, and we need someone reliable to handle our weekend operations.
This is a fantastic opportunity for individuals who want to work weekends without sacrificing career growth. You will be the first line of defense for our customers, ensuring they receive timely and effective solutions.
Responsibilities
- Resolve Customer Issues: Diagnose and troubleshoot technical hardware and software problems via phone and chat during weekend hours.
- Ticket Management: Log, track, and update customer support tickets in our CRM system to ensure a 24-hour resolution turnaround.
- Remote Assistance: Provide remote desktop support to assist customers with account setup and navigation.
- Documentation: Maintain accurate records of technical interactions and create knowledge base articles for common issues.
- Quality Assurance: Review support cases for quality and accuracy before closing to ensure high customer satisfaction scores.
- Team Coordination: Communicate critical issues to the Monday-Friday support team to prevent future weekend escalations.
Qualifications
- Availability: Must be available to work a full weekend schedule (Saturday and Sunday) on a recurring basis.
- Experience: Minimum of 1 year of customer service or technical support experience.
- Communication: Exceptional verbal and written communication skills with a patient and professional demeanor.
- Technical Skills: Strong understanding of Windows/macOS, Office Suite, and basic network troubleshooting.
- Education: High School Diploma or GED required; Associate's degree in IT or related field preferred.
- Tools: Comfortable using remote support software (e.g., TeamViewer, LogMeIn) and helpdesk ticketing systems.