Job Description
Are you looking for a rewarding weekend role in Raleigh, NC?
We are seeking a dedicated Technical Support Specialist to join our dynamic team immediately. This is a fantastic opportunity for individuals seeking a part-time position with flexible weekend hours. You will play a crucial role in ensuring our clients' technical systems run smoothly, providing top-tier support and troubleshooting expertise.
Why Join Us?
- Immediate Start: Onboarding starts immediately for the right candidate.
- Weekend Focus: Work Saturday and Sunday, enjoy your weekdays free.
- Growth Opportunities: A pathway to full-time roles and career advancement.
Responsibilities
- Diagnose and resolve hardware and software technical issues for end-users via phone and remote access tools.
- Provide clear, step-by-step technical guidance and training to customers to prevent future issues.
- Log and categorize all technical support tickets in the CRM system with high accuracy.
- Collaborate with the engineering team to escalate complex bugs or system anomalies.
- Maintain a high level of customer satisfaction and professionalism during peak weekend periods.
- Perform routine system checks and maintenance tasks as assigned.
- Stay updated on the latest technology trends and troubleshooting techniques.
Qualifications
- High school diploma or GED equivalent required; Associate degree in IT or related field preferred.
- Proven experience in technical support, customer service, or helpdesk roles.
- Strong understanding of Windows, macOS, and common office software applications.
- Ability to work a consistent Weekend Shift (Saturday and Sunday).
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a patient and empathetic demeanor.
- Reliable internet connection and home office setup for remote support.