Job Description
Are you a tech-savvy problem solver looking for a rewarding schedule? Apex Tech Solutions is currently hiring a dedicated Weekend Tech Support Specialist to join our high-performance team in Atlanta, Georgia.
In this pivotal role, you will be the first line of defense for our enterprise clients, ensuring seamless technical operations during critical off-hours. We pride ourselves on our premium service culture and are looking for individuals who are detail-oriented, proactive, and ready to deliver excellence. Join us and enjoy a competitive compensation package with the flexibility you need to live your best life!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during weekend shifts (Saturday & Sunday).
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all customer interactions, resolutions, and technical steps in our CRM system.
- Collaborate with the weekday support team to escalate and resolve complex, high-priority tickets.
- Ensure high customer satisfaction scores and maintain professional rapport.
- Stay updated on the latest technology trends to provide accurate solutions.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer support or technical assistance is preferred but not required.
- Proficient in Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong communication skills with the ability to explain complex concepts to non-technical users.
- Must be available to work alternating weekends (Saturday/Sunday) with flexible hours.
- Ability to troubleshoot problems independently and work in a fast-paced environment.