Job Description
We are urgently hiring for a dedicated Weekend Customer Support Specialist to join our high-performing team in Columbus, Ohio.
At LogiStream, we are committed to excellence and innovation. This is a fantastic opportunity for a proactive problem solver to join our weekend operations, ensuring our clients receive seamless assistance during critical off-hours. You will be the face of our brand, responsible for maintaining our high standards of service and client satisfaction.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Modern Environment: Work in a cutting-edge facility with state-of-the-art technology.
- Professional Growth: Clear pathways for career advancement within the company.
- Flexible Schedule: Focus on your work-life balance with stable weekend shifts.
Responsibilities
- Manage high-volume incoming inquiries via chat, email, and phone channels.
- Resolve complex technical issues and troubleshoot platform bugs efficiently.
- Document all interactions and resolutions in our CRM system accurately.
- Collaborate with the QA and engineering teams to escalate bugs and improve user experience.
- Ensure strict adherence to company service level agreements (SLAs) and KPIs.
- Provide detailed product feedback to management to drive continuous improvement.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Minimum of 1 year of professional experience in customer support or IT helpdesk.
- Strong proficiency in Microsoft Office Suite and CRM software (Salesforce/Zendesk).
- Excellent written and verbal communication skills with a focus on empathy.
- Ability to work independently and manage time effectively during weekend shifts.
- Problem-solving mindset with the ability to think critically under pressure.