Job Description
Join a Top-Tier Team in the Heart of Seattle!
Nordic Tech Solutions is looking for a dynamic Weekend Customer Support Specialist to join our elite team. If you are a problem-solver who values work-life balance and wants to start working this week, we want to hear from you.
In this role, you will be the first line of defense for our premium clients. We offer a competitive hourly rate, a collaborative environment, and the chance to work with cutting-edge technology.
Why Apply?
- Flexible Schedule: Enjoy your weekends off while earning a premium rate.
- Immediate Start: Onboarding starts immediately for the right candidate.
- Modern Environment: Work in a state-of-the-art facility in downtown Seattle.
Don't miss this opportunity to advance your career in a high-demand niche.
Responsibilities
- Resolve complex customer inquiries via phone, email, and live chat during weekend shifts.
- Troubleshoot technical issues related to our SaaS platform and provide step-by-step guidance.
- Log all interactions accurately in the CRM system to ensure seamless team handovers.
- Identify recurring issues and escalate them to the Product Team for optimization.
- Maintain a high level of professionalism and empathy in every customer interaction.
- Participate in weekend training sessions to stay updated on new features and policies.
Qualifications
- High school diploma or equivalent; Associate degree in IT or Customer Service preferred.
- Minimum of 1 year of experience in customer support or technical helpdesk roles.
- Strong written and verbal communication skills with a focus on clarity.
- Ability to work weekends (Saturday and Sunday) consistently.
- Basic knowledge of Windows, Mac, and web browsers.
- Must be authorized to work in the United States.