Job Description
Join our dynamic Denver team and start earning this weekend! We're seeking enthusiastic Weekend Customer Service Specialists to deliver exceptional experiences for our growing client base. This flexible weekend role offers competitive pay, comprehensive training, and immediate start opportunities. Work in our modern downtown Denver office with state-of-the-art technology while supporting customers across various industries. Perfect for students, gig economy professionals, or those seeking supplemental income with consistent weekend schedules.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve billing issues and technical support concerns with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with weekday teams for seamless customer handoffs
- Identify upsell opportunities and promote additional services
- Maintain detailed knowledge of product offerings and service protocols
- Meet weekly performance metrics for resolution times and customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work Saturdays and Sundays (8am-6pm shifts)
- Strong problem-solving abilities under pressure
- Detail-oriented with excellent time management skills
- Must pass background check and drug screening