Job Description
Join Denver's leading tech support company and start your weekend shift career this week! We're seeking passionate individuals to deliver exceptional customer experiences during our high-demand weekend hours. Enjoy competitive pay, flexible scheduling, and a dynamic team environment while supporting cutting-edge technology solutions.
Responsibilities
- Provide technical support via phone, chat, and email during weekend shifts
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with on-call engineers for complex escalations
- Maintain service level agreements with 95%+ resolution rate
- Conduct proactive system health checks
Qualifications
- 2+ years customer service or technical support experience
- Proficiency with Windows/macOS and networking basics
- Strong problem-solving and communication skills
- Ability to work independently during weekend shifts
- CompTIA A+ or equivalent certification preferred
- Weekend availability (Sat/Sun 8am-8pm)