Job Description
Are you looking for a rewarding opportunity in Kansas City, MO with flexible hours? Apex Support Solutions is currently conducting an urgent hiring drive for our dedicated weekend support team. We are seeking motivated individuals to join us and provide exceptional service to our clients during the crucial weekend timeframe.
As a Weekend Representative, you will play a pivotal role in maintaining our high standards of customer satisfaction. This position offers a competitive pay structure and the chance to work in a dynamic environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve complex customer issues and complaints efficiently to ensure high retention rates.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and quality assurance standards.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM with high accuracy.
- Must be available to work weekends only (Saturday and Sunday).
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- A positive attitude and a strong desire to learn.