Job Description
Immediate opportunity! InnovateKC Solutions is urgently hiring Tech Support Specialists to join our dynamic team in Kansas City, MO. If you're passionate about technology and thrive in fast-paced environments, apply now and start your career with us!
We're seeking tech-savvy professionals to deliver exceptional customer support and resolve technical challenges efficiently. This is a full-time, on-site role with competitive compensation and growth opportunities. Don't miss your chance to join Kansas City's thriving tech scene!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support via phone, email, and chat
- Install, configure, and maintain IT infrastructure components
- Document support tickets and maintain knowledge base articles
- Collaborate with cross-functional teams to implement solutions
- Conduct user training on new technologies and systems
- Monitor system performance and proactively address potential issues
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years in technical support/help desk roles
- Proficiency with Windows/macOS and network troubleshooting
- Strong problem-solving and customer communication skills
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- CompTIA A+ or Network+ certification preferred
- Ability to work flexible hours including occasional weekends