Job Description
Immediate opening for IT Support Specialist in Wichita, KS! Join our dynamic team at TechSolutions Pro and become the backbone of our tech operations. We're expanding rapidly and need your expertise to maintain our cutting-edge infrastructure. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Apply today and start your career in tech!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and permissions across Active Directory
- Monitor system performance and troubleshoot server/network problems
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience
- CompTIA A+ or Network+ certification required
- Proficiency with Windows OS, Active Directory, and Office 365
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Experience with ticketing systems (Service Desk preferred)
- Basic networking knowledge (TCP/IP, DNS, DHCP)