Job Description
Join our dynamic team at TechSolutions Florida where innovation meets urgency! We're immediately seeking a skilled IT Support Specialist to join our Miami headquarters. This critical role requires a proactive problem-solver ready to hit the ground running in our fast-paced tech environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to make an immediate impact in a rapidly growing company.
Our ideal candidate thrives in high-pressure situations and possesses deep technical expertise. If you're passionate about delivering exceptional IT support and want to accelerate your career in Florida's booming tech sector, apply now!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues with minimal supervision
- Implement cybersecurity protocols and maintain system security
- Document IT procedures and maintain accurate knowledge base
- Collaborate with cross-functional teams on technology implementations
- Manage user accounts and permissions across enterprise systems
- Conduct system backups and disaster recovery testing
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent troubleshooting skills and ability to work under pressure
- Valid Florida driver's license for occasional on-site client visits