Job Description
We're seeking a dynamic Customer Service Specialist to join our Baltimore team immediately! This urgent opening offers a chance to make an instant impact while growing your career in a supportive environment. No experience necessary—full training provided!
Join our award-winning team and enjoy competitive pay, comprehensive benefits, and the opportunity to serve your community. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent (GED)
- Exceptional verbal and written communication skills
- Ability to thrive in fast-paced, high-volume environments
- Proficient with Microsoft Office Suite and customer software
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and customer-first mindset