Job Description
We are looking for an experienced and motivated Tech Support Specialist to join our high-growth team in Indianapolis. Due to an unexpected surge in client demand, we are urgently hiring for our Weekend Operations team to ensure seamless service delivery.
If you thrive in a fast-paced environment and enjoy solving complex technical problems, this is the opportunity for you. We offer competitive pay, flexible schedules, and a supportive culture focused on professional growth.
Responsibilities
- Provide advanced technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues across various platforms and devices.
- Document all customer interactions and resolutions in the ticketing system accurately.
- Collaborate with the engineering team to escalate and resolve critical technical bugs.
- Maintain a high level of customer satisfaction and professionalism during peak hours.
- Perform system maintenance and updates during off-peak weekend hours.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support or help desk roles.
- Strong knowledge of Windows and Linux operating systems.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work weekends (Saturday and Sunday) and holidays as required.
- Problem-solving mindset with a focus on efficiency and accuracy.