Job Description
We are hiring immediately for Weekend Technical Support Specialists in Kansas City, MO!
Are you looking for a dynamic opportunity to kickstart your career? KC Tech Solutions is expanding our support team and is urgently seeking dedicated professionals to join our weekend shift roster. If you thrive in a fast-paced environment and want to make an impact, we want to meet you.
Why Apply?
- Immediate start available for qualified candidates.
- Competitive hourly pay ($18.00 - $22.00).
- Modern, collaborative work environment.
- Opportunity for growth within the organization.
Don't miss this chance to secure a position with a top-tier local company.
Responsibilities
- Provide exceptional technical support to customers via phone and email during weekend shifts.
- Troubleshoot and resolve a wide range of hardware and software issues efficiently.
- Manage and prioritize incoming support tickets to ensure timely resolution.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with the Monday-Friday support team to ensure seamless service continuity.
- Stay updated on product knowledge and new software releases to provide accurate guidance.
Qualifications
- High school diploma or equivalent required; Associate degree or technical certification preferred.
- Previous customer service or technical support experience is a plus but not required for immediate hires.
- Strong verbal and written communication skills.
- Reliable internet connection and a dedicated workspace.
- Ability to work weekends (Saturday and Sunday) as part of a full-time schedule.
- Proficiency with Microsoft Office Suite and basic computer troubleshooting.