Job Description
Join Our Elite Weekend Operations Team in Oklahoma City
We are urgently seeking a highly skilled Technical Support Specialist to join our premium support division. If you thrive in a fast-paced environment and have a passion for solving complex technical issues, this is your opportunity to make an impact on a global scale.
Why Apply?
• Immediate Start: We are looking to fill this role immediately to ensure business continuity.
• Competitive Pay: Earn between $18 - $25/hour based on experience.
• Weekend Flexibility: Enjoy your weekdays off with our rotating weekend shifts.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues.
- Resolve complex customer inquiries via phone, email, and remote desktop sessions.
- Maintain accurate documentation of all technical issues and resolutions in the CRM system.
- Collaborate with the on-site engineering team to escalate critical incidents.
- Conduct training sessions for junior staff regarding new technical protocols.
- Ensure high customer satisfaction scores through empathetic and efficient service.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science preferred.
- Minimum 1-3 years of experience in Help Desk or Technical Support.
- Proficiency in Windows, macOS, and basic Linux command line.
- Strong verbal and written communication skills.
- Ability to work rotating weekends (Saturday/Sunday) on a full-time basis.
- Valid driver's license is required for occasional site visits.