Job Description
Urgent Hiring: Weekend IT Support Specialist Needed in Nashville, TN!
We are looking for a dedicated technical professional to join our team for a critical weekend shift role. If you are seeking a stable position with great pay and the freedom to enjoy your weekdays off, this is your chance to advance your career with a leading technology firm in Music City.
Key Highlights:
- Immediate Start: Positions available immediately for qualified candidates.
- Competitive Compensation: Earn between $45,000 and $55,000 annually.
- Weekend Freedom: Work Saturday and Sunday to maximize your personal time.
Our team relies on robust weekend operations to maintain our service uptime. As a Weekend IT Support Specialist, you will be the first line of defense for our clients, ensuring technical issues are resolved swiftly and professionally.
Responsibilities
- Provide Tier 2 technical support for hardware and software issues via phone, email, and remote access tools.
- Manage and resolve incoming IT help desk tickets within the established Service Level Agreements (SLA).
- Perform on-site troubleshooting for printers, networks, and desktop workstations during weekend hours.
- Conduct routine system checks and software updates to ensure infrastructure stability.
- Document all technical issues and resolutions accurately in the ticketing system.
- Collaborate with the Monday-Friday support team to hand over critical cases and ensure continuity of service.
Qualifications
- High school diploma or GED; Associate’s degree in Computer Science, IT, or related field preferred.
- 1-2 years of professional experience in Help Desk, Technical Support, or IT Operations.
- Strong knowledge of Microsoft Windows, Microsoft Office Suite, and Active Directory.
- Excellent written and verbal communication skills with a focus on customer service.
- Must be legally authorized to work in the United States and able to work weekends (Saturday & Sunday).