Job Description
Join our dynamic team immediately! TechSolutions Inc. is urgently hiring a Senior IT Support Specialist to join our Charlotte headquarters. This is a direct-hire opportunity with competitive compensation, comprehensive benefits, and rapid onboarding. We're seeking a tech-savvy professional to resolve critical infrastructure challenges and support our growing client base.
Why Apply Today?
• Start work within 48 hours
• Work with cutting-edge technology
• Collaborative, fast-paced environment
• Career advancement opportunities
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Provide Tier 3 support for enterprise-level applications and databases
- Document technical procedures and create knowledge base articles
- Lead cross-departmental IT projects and vendor management
- Mentor junior support staff and optimize IT workflows
Qualifications
- 5+ years in enterprise IT support with network administration experience
- Expertise in Windows Server, virtualization (VMware/Hyper-V), and cloud services
- CompTIA Security+ or equivalent cybersecurity certification
- Strong scripting skills (PowerShell, Python) for automation
- Proven experience with ticketing systems (ServiceNow/Jira)
- Excellent communication skills for stakeholder management
- Ability to work flexible hours during critical incidents
- Bachelor's degree in Computer Science or related field