Job Description
We are looking for a reliable and skilled Part-Time Technical Support Specialist to join our growing team in San Jose, CA. This is an urgent hiring opportunity for a motivated professional who thrives in a dynamic environment. If you are seeking flexible hours with competitive pay and the chance to work with cutting-edge technology, this role is perfect for you.
As a key member of our support team, you will be responsible for ensuring our clients have seamless access to our platforms. We value integrity, technical aptitude, and a customer-first approach.
Responsibilities
- Provide prompt and professional technical assistance to end-users via phone and email.
- Troubleshoot hardware, software, and network connectivity issues.
- Document all support tickets and resolutions in our CRM system accurately.
- Collaborate with senior engineers to resolve complex technical escalations.
- Maintain a clean and organized workspace and manage inventory of IT equipment.
- Conduct regular system checks and minor maintenance tasks.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science preferred.
- Minimum of 1 year of experience in technical support or a related field.
- Strong knowledge of Windows and macOS operating systems.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users.
- Must be available to work a flexible schedule, including some evenings and weekends.