Job Description
We are urgently hiring a dedicated Part-Time Technical Support Specialist to join our dynamic team in Milwaukee, WI. If you are passionate about solving technical problems and enjoy a flexible schedule, this is the opportunity for you. We offer competitive hourly rates and a collaborative work environment.
Why Join Us?
- Flexible Schedule: Enjoy a part-time role that fits your lifestyle.
- Competitive Pay: Earn between $20.00 and $30.00 per hour based on experience.
- Modern Tools: Work with the latest technology and software solutions.
- Professional Growth: Opportunities to expand your IT skillset.
The Role
In this position, you will serve as the first line of defense for our clients, ensuring seamless technology operations. Your expertise will be crucial in maintaining our high standards of customer service and technical reliability.
Responsibilities
- Provide tier-1 technical support via phone and email to resolve hardware and software issues efficiently.
- Manage and prioritize a high volume of helpdesk tickets within our ticketing system.
- Configure and troubleshoot network connectivity and peripheral devices for remote and on-site users.
- Document all technical interactions and resolutions in our internal knowledge base.
- Collaborate with the IT team to identify recurring issues and implement preventative solutions.
- Assist in the deployment of software updates and security patches across the organization.
- Conduct basic training sessions for non-technical staff on standard office applications.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 1-2 years of experience in a technical support or helpdesk environment.
- Strong understanding of Windows and Mac operating systems.
- Proficient in troubleshooting network hardware and basic network configurations.
- Excellent communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work independently and manage time effectively in a part-time capacity.
- Current knowledge of cybersecurity best practices and data privacy standards.