Job Description
Immediate opportunity for dynamic individuals to join our Austin-based tech support team! Austin Tech Connect is urgently seeking part-time Customer Service Specialists to deliver exceptional client experiences during our peak season. This flexible role (20-25 hours/week) offers competitive pay and the chance to work with innovative tech solutions in one of America's fastest-growing tech hubs.
Why join us? • Flexible scheduling including evening/weekend options • Paid training on cutting-edge platforms • Collaborative team environment • Opportunity for advancement into full-time roles
Responsibilities
- Resolve technical inquiries via phone, chat, and email with 95% customer satisfaction
- Manage ticket queues with strict adherence to SLA timelines
- Document cases accurately in Salesforce and CRM systems
- Collaborate with Tier 2 engineers for complex issue escalation
- Conduct product demonstrations for new clients
- Monitor support channels during assigned shifts
- Contribute to knowledge base documentation
Qualifications
- Minimum 1 year customer service or tech support experience
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and multitasking abilities
- Available for 4-6 hour shifts between 12PM-10PM daily
- High school diploma or equivalent; tech certifications a plus
- Ability to work independently with minimal supervision
- Basic knowledge of SaaS applications and networking concepts