Job Description
Join Austin Innovations Group's dynamic team as an Urgent Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences while supporting our rapid growth in Austin's thriving tech sector. This high-impact role offers competitive compensation, flexible scheduling, and immediate start opportunities.
Enjoy a modern workspace in Northwest Austin with hybrid options, comprehensive training, and the chance to work with cutting-edge technology. Perfect for students, career switchers, or those seeking flexible work arrangements.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders and troubleshoot technical issues for SaaS clients
- Document interactions in CRM system with 100% accuracy
- Collaborate with sales team to upsell premium services
- Maintain detailed knowledge of product features and updates
- Meet/exceed 20+ daily resolution targets
Qualifications
- 1+ years customer service experience in tech sector
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work 25-30 hours/week with flexible scheduling
- High school diploma or equivalent; college degree preferred
- Must start within 7 days of offer
- US work authorization required