Job Description
Join Atlanta Connect Solutions as a Part-Time Customer Service Specialist and become an essential part of our dynamic support team! We're urgently seeking empathetic individuals to deliver exceptional experiences to our growing client base. This role offers flexible scheduling with evening/weekend availability, making it perfect for students or professionals seeking work-life balance. Enjoy a collaborative environment with competitive pay and growth opportunities in Atlanta's thriving business sector.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with exceptional professionalism
- Resolve complex billing and account issues using Salesforce CRM and Zendesk tools
- Document all interactions meticulously in compliance with company protocols
- Collaborate with technical teams to troubleshoot escalated service disruptions
- Maintain 95% customer satisfaction score through active listening and solution-focused communication
- Contribute to process improvement initiatives for streamlined customer workflows
Qualifications
- Minimum 1 year customer service experience in high-volume contact center environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional written and verbal communication skills with clear articulation
- Ability to multitask effectively while maintaining composure under pressure
- High school diploma required; associate's degree preferred
- Availability for 20-25 hours/week including evenings and weekends
- Strong problem-solving skills with data-driven decision-making abilities