Job Description
Immediate opening for a passionate Part-Time Customer Service Specialist! Join our dynamic Milwaukee team and make a real impact in your community. This urgent role offers flexible scheduling (20-25 hrs/week) with competitive compensation and growth opportunities. Perfect for students or professionals seeking work-life balance.
Why join us? We're Milwaukee's leading nonprofit organization with a 98% employee retention rate. Enjoy comprehensive training, a supportive environment, and the satisfaction of serving local residents daily.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person
- Resolve service issues with empathy and efficiency (90% resolution rate target)
- Update and maintain customer records in Salesforce CRM
- Collaborate with cross-functional teams to improve service workflows
- Conduct satisfaction surveys and implement feedback-driven improvements
- Support community outreach initiatives 2-3 times monthly
- Adhere to HIPAA and organizational compliance standards
Qualifications
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (college degree preferred)
- Strong attention to detail with 99% data accuracy
- Valid Wisconsin driver's license (for occasional community visits)
- Spanish fluency a significant plus