Job Description
Immediate Opening! Join our award-winning healthcare team as a Part-Time Customer Service Specialist in Seattle. We're urgently seeking compassionate professionals to support our growing patient base with exceptional service and administrative support. This flexible position offers competitive pay, comprehensive training, and the opportunity to make a real impact in our community.
HealthFirst Washington is committed to employee growth and work-life balance. Enjoy a modern downtown location with free parking and a supportive team environment. Apply today to start your rewarding career journey!
Responsibilities
- Manage high-volume patient inquiries via phone, email, and in-person with empathy and professionalism
- Accurately process insurance verifications and appointment scheduling using Epic EHR systems
- Resolve billing discrepancies and patient concerns within SLA timeframes
- Maintain strict HIPAA compliance for all patient interactions and documentation
- Collaborate with clinical teams to ensure seamless patient care coordination
- Update patient records and demographic information in real-time
- Support daily operational tasks including inventory management and supply ordering
Qualifications
- Minimum 1 year customer service or healthcare administration experience
- Proficiency with Microsoft Office Suite and EHR systems (Epic preferred)
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced environment with competing priorities
- Certified Medical Administrative Assistant (CMA) or equivalent preferred
- Availability to work flexible shifts including evenings and weekends
- Valid Washington State driver's license (for occasional off-site duties)