Job Description
Join our dynamic team at MetroConnect Solutions as we urgently seek a Part-Time Customer Service Specialist in the heart of NYC. This is a rare opportunity to make an immediate impact in a fast-paced environment while developing valuable professional skills. We offer competitive compensation, flexible scheduling, and a supportive culture that values growth and innovation. Apply today and become part of our mission to deliver exceptional service to our diverse clientele.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve technical issues for clients using proprietary software systems
- Process transactions and maintain accurate client records in CRM databases
- Collaborate with cross-functional teams to escalate complex cases effectively
- Contribute to process improvement initiatives to enhance service efficiency
- Support sales team by identifying upsell opportunities during client interactions
- Participate in ongoing training to maintain product and service expertise
Qualifications
- Minimum 1 year customer service experience in high-contact environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills with multilingual capabilities preferred
- Ability to work flexible shifts including weekends and evenings
- Strong problem-solving skills with attention to detail
- Valid New York State ID and ability to commute to Manhattan
- College degree or equivalent professional certification preferred