Job Description
Immediate opening for motivated individuals in Detroit! Join our dynamic team as a Part-Time Customer Service Specialist. This urgent role requires exceptional communication skills and a passion for helping clients. Enjoy flexible hours while making a real impact in our growing tech startup.
We offer competitive pay, comprehensive training, and a collaborative work environment. Perfect for students, career changers, or those seeking supplemental income. Start your journey with us today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with patience and professionalism
- Update CRM systems with accurate customer interaction data
- Collaborate with technical team to escalate complex problems
- Maintain detailed documentation of customer interactions
- Contribute to process improvement initiatives
- Support weekend/holiday coverage as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong problem-solving and multitasking abilities
- Proficient with Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Ability to work flexible hours including evenings/weekends
- Valid driver's license (for occasional site visits)
- Positive attitude and team-oriented mindset