Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Boston! Join our award-winning retail team at Boston Retail Solutions, where we prioritize exceptional customer experiences. This urgent opportunity offers flexible hours (20-25 hrs/week) with competitive pay and the chance to grow with a leader in the industry. If you're passionate about problem-solving and thrive in fast-paced environments, apply today!
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Resolve billing and product issues with 95% first-contact resolution
- Process returns and exchanges using POS systems
- Collaborate with inventory team for stock availability checks
- Update customer records in Salesforce CRM
- Maintain 4.8+ customer satisfaction scores
- Support weekend shifts during peak retail seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in retail or tech
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work evenings/weekends (Thu-Sun availability required)
- Typing speed: 45+ WPM with 98% accuracy
- Valid Massachusetts driver's license for occasional store visits