Job Description
Join our dynamic healthcare team in an urgent part-time opportunity! ExpressCare Health Solutions is immediately hiring a passionate Customer Service Specialist to deliver exceptional patient experiences in our Philadelphia location. This high-impact role requires immediate availability and offers flexible scheduling including evenings and weekends. If you thrive in fast-paced environments and want to make a real difference in your community, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Accurately schedule patient appointments and verify insurance details
- Resolve patient inquiries using EMR systems (Epic experience preferred)
- Collaborate with clinical teams to ensure seamless patient journeys
- Maintain strict HIPAA compliance and data security protocols
- Process billing inquiries and payment arrangements
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or healthcare experience
- Proficiency with EMR systems and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and multitasking ability
- PHI/HIPAA compliance knowledge
- Immediate availability required