Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Atlanta! Join our innovative team at Georgia Tech Enterprises and deliver exceptional service to our growing client base. This urgent role offers flexible hours and competitive compensation, perfect for students or professionals seeking work-life balance. Be part of a company that values your contribution and invests in your growth.
We're looking for energetic individuals who thrive in fast-paced environments and share our commitment to excellence. If you're ready to make an immediate impact while developing valuable skills, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Update and maintain accurate client information in CRM systems
- Collaborate with cross-functional teams to address escalated issues
- Document all interactions and contribute to process improvement initiatives
- Adhere to company policies and service level agreements
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and organizational skills
- Valid work authorization and reliable transportation