Job Description
Join our dynamic team at Metro Retail Solutions! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences in our high-traffic San Antonio location. This role offers competitive pay, flexible scheduling, and immediate start opportunities. Perfect for students, career changers, or professionals seeking supplemental income. Apply today and become part of our award-winning retail family!
Responsibilities
- Handle 25+ customer inquiries daily via phone, email, and in-person
- Process returns, exchanges, and transactions with 99% accuracy
- Resolve customer concerns using empathy-driven problem-solving techniques
- Collaborate with sales team to drive product knowledge and cross-selling
- Maintain organized inventory and visual merchandising standards
- Contribute to store cleanliness and safety protocols
- Participate in bi-weekly training sessions to enhance service skills
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service or retail experience preferred
- Strong conflict resolution and communication abilities
- Proficiency with POS systems and Microsoft Office Suite
- Flexible availability including evenings and weekends
- Valid Texas driver's license (for occasional errands)
- Ability to stand for 6+ hours with moderate lifting (up to 30 lbs)
- Spanish bilingual skills highly valued