Job Description
Immediate opening for energetic individuals to join our dynamic support team! Southwest Support Solutions is urgently hiring part-time Customer Service Representatives to deliver exceptional client experiences. This flexible role offers competitive pay and the opportunity to grow with a leading service provider in El Paso.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and process service requests efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Maintain high customer satisfaction scores
- Adhere to company protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Basic troubleshooting knowledge
- Bilingual (English/Spanish) preferred
- Positive attitude and problem-solving mindset